IT & Digital Transformation Officer

AW Wong Ltd, a well-established company in the packaging, biodegradable and compostable products industry, is recruiting an IT & Digital Transformation Officer to support the company's digitalisation projects, implementation of AI solutions and day-to-day IT requirements. The successful candidate is not expected to be an expert in every technology from day one — strong fundamentals, learning ability and a collaborative approach are central to this role.

Main Responsibilities

• Analyse and document existing business processes and identify opportunities for digitalisation and automation
• Assist with the evaluation, selection and implementation of ERP, CRM, AI and workflow automation solutions
• Test AI solutions for accuracy, reliability, security and suitability before deployment
• Coordinate with software providers, consultants and other external IT partners
• Provide basic IT support for computers, printers, networks, email accounts and business software
• Manage user accounts, access permissions, backups and basic cybersecurity measures
• Train employees in the use of new systems, AI tools and digital processes after receiving appropriate training

Candidate Profile

• Degree in Information Technology, Computer Science, Information Systems or a related field
• Approximately 1–2 years of relevant professional experience in IT, data reporting or business systems
• Understanding of AI agents and Windows Server
• Familiarity with ERP or CRM systems would be an advantage
• Degree holders with no experience, and Diploma holders with HSC and at least one year of relevant experience, may also apply